Online Order Policies:

All orders and prices are in Canadian funds, Paypal is our accepted payment method.

All orders are processed during normal business hours in-store. Orders are shipped within 2 to 4 days from the time that the order and payment has gone through. If any processing errors occur you will be contacted by email or telephone so please be sure to use your correct contact info.
 
All prices, pictures and descriptions on this site are subject to change. We maintain no responsibility for inadvertent errors. In the event of typographical errors on our site or in our flyers, we reserve the right to cancel or refuse orders at its sole discretion.

Returns:

RETURNS WITHOUT A RETURN AUTHORIZATION NUMBER WILL NOT BE ACCEPTED!

When returning an item they must be un-used and returned in the original sealed packaging, if not we can not give a refund. There may be a re-stocking fee of 10% to 25% if items are deemed not to be re-sellable as a new item when they are recieved. Please note that shipping fees are non-refundable.

If you wish to return an item, please email us within 7 days of receiving your purchase specifying:

     - Order number
     - Date purchased
     - Item/s to be returned
     - Reason for return

Items may be shipped back only once you've been issued a Return Authorization Number (RA Number). Please write your RA Number on the shipping box. Returned items must be received at our offices within 14 days of the date your RA Number was issued.

After obtaining an RA Number, you may also bring your return to our Edmonton store location.

Privacy/Security:

This Web Store holds the highest respect for it's customers and guarantees our firm commitment to your privacy. We do not sell or provide any of the information provided by you to any other institutions. By registering with us and/or buying products from us on-line, you will automatically be added to our mailing list but you do have the option to be removed from that list.  So if at anytime you would like to be removed from our list simply email or contact us at the store and you will be removed as soon as possible. Keep in mind, you may also browse our site anonymously, without providing any personal information to us, however if you wish to make a purchase, it will need to create a user profile. You always have the option to not provide us with personal information by choosing to not use our service.

Safe, secure shopping is also everyone's concern when shopping on the internet, we understand your concern and do our very best in providing a safe place for you to do your shopping. Our e-commerce provider takes advantage of Secure Socket Layers (128 bit SSL encryption) to encrypt all transactions that require personal information. The industry standard for security, SSL scrambles the important data such as your credit card numbers, so that it cannot be read as it travels over the Internet. So because the latest in security technology is used you rest assured your personal information is protected at all times.
 

We automatically track certain information based upon your behavior on the Site. We use this information to do internal research on our users' demographics and interests to better understand and serve our customers. This information may include the URL that you just came from, which URL you go to next, your computer browser information, and your IP address. We use data collection devices such as "cookies" on certain pages of the site.  Cookies are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a cookie. We also use cookies to allow you to enter your password less frequently during a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the site.